Lavner Education
  • Narberth, PA, USA
  • Salary
  • Full Time

Job Title: Assistant Operations Manager

Do you want to work in a fun and fast-paced environment and help to offer the most cutting-edge learning experiences in tech? Do you have strong experience in education, project management, and possess excellent leadership skills? Are you an innovative educator who wants to join a team that strives to create the best educational opportunities for kids? If so, apply today!

WHY JOIN LAVNER EDUCATION?

Lavner Education, one of the world's leading EdTech companies for kids, powers the Lavner Camps, Tech Revolution, Lavner IQ, and Lavner Fitness brands, offering year-round camps, classes, tournaments, and online tutoring to kids worldwide. Whether at locations like Penn, NYU,WashU, UW- Seattle, and UCLA, or through our online programming, our omnichannel approach to education is redefining the industry like never before. By embracing the concept that kids should love what they dowe create cutting-edge learning experiences that feature top-notch curricula and superstar instructors, all backed by a dedicated and mission-driven team.


JOB RESPONSIBILITIES:

Inventory Management

  • Perform counts and ensure all inventory is accounted for and organized, and reported according to company policy
  • Input and access inventory data through a computerized inventory tracking system
  • Research and Order inventory items from vendors and suppliers and secure shipment arrival times
  • Maintain adequate inventory levels to meet camp & customer demand
  • Monitor delivery schedule and ensure that all camp locations have the necessary supplies for camp to run smoothly
  • Provide direction and mentorship to a team of seasonal interns
  • Have a strong command of excel and data entry

Program Planning

  • Responsible for all stages of the seasonal employee life cycle for year-round & summer programs including recruitment, interviewing, onboarding, scheduling, and development
  • Utilize ATS, Google Suite, and other tools to keep candidate pipeline organized
  • Review applications for qualification and/or technical skills, set up timely interviews, and conduct final interviews via video conferencing tool
  • Onboard and train seasonal staff both in-person and virtually
  • Support marketing efforts for Lavner Education
  • Prepare, organize, and oversee the management of all year-round & summer camp location materials
  • Manage logistics and physical/virtual inventory for all year-round & summer camp program items

Program Operations

  • Develop, launch, & execute year-round program offerings
  • Manage all stages of onsite location move-ins, setup, inventory, staff orientation, and move-outs, from planning to execution
  • Communicate with onsite directors and location managers to ensure locations have sufficient materials and equipment to execute camp at a high level
  • Oversee and manage the daily operations, staff scheduling & management, troubleshooting, and general support of 9+ summer camp locations across the U.S.
  • Continually ensure that year-round & summer camp locations are maintaining excellence in program standards and staff are delivering a fun and engaging experience to all students through in-person/virtual visits and regular check-ins with site directors
  • Monitor seasonal staff performance and provide timely feedback
  • Be available via phone, email, and other communication tools to provide support and guidance to seasonal staff

Customer Service

  • Deliver an exceptional level of service to our clients via phone, email, and chat while effectively managing a high volume of inbound communications
  • Build and develop valuable relationships with clients by identifying their needs and assisting in resolving issues with empathy, tact, and patience
  • Communicate personalized course recommendations and provide detailed information about courses, locations, availability, and how to register with clients

Curriculum Development

  • Contribute to the development of curriculum in areas where you have expertise

QUALIFICATIONS:

  • Must work in person at Lavner Education's office
  • Minimum 3 years of professional work experience in Education or related field
  • Degree in STEM Education, Management, Business, or related field
  • Tech-savvy
  • Thrives in a fast-paced work environment
  • Quickly takes ownership of tasks and steps into leadership roles
  • Strong organizational & time management skills
  • Excellent and proactive communication skills
  • An ability to troubleshoot independently & problem solve
  • Delivers on details with follow up
  • Open to feedback, curious, & asks questions
  • Clearance of all required background checks
  • Fully vaccinated

ARE YOU READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a quick and easy initial application process. If you feel that this position would be a great fit for you, please fill out our quick mobile-friendly application so we can review your information. We look forward to meeting you!





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